Jen Sanders



Executive Assistant

Job Standards
  1. Primary Objectives
  • Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support
  • Respoinsible for all financial systems, including maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining the budget, and generating financial reports
  • Oversee all contracts through closing
  • Create and maintain an operations manual that documents all systems and standards
  • Coordinate the purchase, installation, and maintenance of all office equipment
  • Be the first point of contact in handling customer inquiries or complaints
  • Keep the lead agent informed regarding any problems or issues that need to be handled
  • Responsible for hiring, training, consulting, and holding accountable all additional administrative team members
      2.  Regular Work Activities
  • System development, implementation, and management.
  • Information management
  • Oversight of all contracts through closing
  • Customer/ vendor relations
  • Bookkeeping (A/R and A/P)
  • Leading administrative team members (as appropriate to team struction)
      3.  Management Responsibilities
  • Manage Virtual Assistant
  • Manage Transaction (Closing) Coordinator
      4.  Key Skills
  • Strong written and verbal communication skills
  • Exceptional organizational and project management abilities
  • Bookkeeping skills
  • Great ability to focus
  • Concerned about doing things the right way
  • Calm under pressure
  • Service-based attitude
  • Proven ability to succeed
      5.  People Contacts and Interations
  • Agent Team - daily
  • Administrative Team (as appropriate to team structure) - daily
  • Buyers/ Sellers/ Vendors - as appropriate
      6.  Compensation - $11 - $14 per hour depending on person and experience.

Experience, Training and Education
           High school graduate 
           1 - 3 years of service management experience
           3-5 years of administrative experience